Join our team

REQUIREMENTS

• Minimum three years in student residence life or hospitality management experience
• Master’s degree in a college student personnel, counseling or related field preferred
• Availability to live in an EHS facility, in a collegiate student environment and to serve on an on-call 24 emergency rotation
• Knowledge of residence hall living
• Working knowledge of Microsoft Office programs
• Experience with StarRez and WebTMA software programs preferred
• Excellent communication skills and administrative experience, as well as demonstrated managerial abilities
• Decision-making ability and crisis management experience
• Must be willing to accept other duties, as determined and assigned by the Associate VP for Student Life, that contribute to the overall operation of the EHS program
• Leadership or supervisory and counseling experience
• Strong customer relations skills
• Ability to prioritize and meet deadlines

General

• Manage an office within the Residence that serves the entire community of residents.
• Explain, enforce, and support all EHS policies and procedures to residents and the institutions represented among our population.
• Build relationships with members of staff from contract institutions that reside within the residence.
• Attend weekly meetings with RA staff.
• Respond to and report all emergencies and serious situations to senior staff in a timely manner.
• Act as positive representative/role model for Educational Housing Services.
• Provide excellent customer service to residents, parents, and staff from contract institutions.

Associate Director of Student Life

• Complete administrative tasks such as check-in, check-out, incident reports, etc.
• Co-Supervise the Resident Advisors
• Assist in the RA Selection, Training, and event planning.
• Develop a responsible living environment through community development, effective interaction, and outreach.
• Handle all judicial matters in a timely manner.
• Mediate Roommate Conflicts.
• Manage student work staff (package room assistants, office assistance, etc).
• Oversee package and mail center.
• Work in collaboration with Marketing team to promote EHS brand.
• Monitor and ensure promotion on social media platforms.
• Provide residence orientation at beginning of each semester.
• Coordinate, budget, and attend as necessary weekly activities to promote a community among the residents.
• Work in collaboration with the Associate Director of Residence Life during turnover to ensure rooms are ready for resident check-ins.
• Perform such other duties as may be assigned to enhance development of student life and the best interests of EHS and its affiliates.

Time Commitment

• The Associate Director position demands considerable time and attention; evening and weekend work will be required.
• The Associate Director must serve on an on-call 24 emergency rotation and will have to respond to incidents at any time of the day or night.
• Attendance at student events is encouraged.

Experience working with main social channels (Instagram, X/Twitter, Facebook, YouTube) with a particular focus on TikTok and its on-platform editing tools

Familiarity with video editing tools, such as (but not limited to) CapCut and/or Adobe Premiere

Strong communication skills, both written and verbal

Comfortable talking and collaborating with other residents in-person and being on-camera

Creative thinker; willingness to learn new marketing methodologies and software

Accountable, organized and communicative team member who enjoys working independently

Only candidates who have experience creating content for TikTok will be considered.

TikTok and Other Social Content Creation

As directed:Capture and edit photo and video content; ideate and produce creative, eye-catching, and relevant TikTok videos that showcase our student housing properties, amenities, and student life experiences

As directed: Provide first-person perspective videos documenting your experiences with EHS to be posted on EHS social channels and, at times, your own social channels

Help brainstorm and then execute ideas for entertaining and informative YouTube video content

Analytics and Reporting:

Help track and analyze the performance of TikTok content, providing insights and recommendations for improvement

Stay updated on trends and challenges to ensure our content remains engaging

Content Scheduling:

Work with EHS marketing department to support content calendar creation and schedules for TikTok posts to maintain a consistent and active online presence

Execute creation of social media content in accordance with content schedule

Collaborations:

As directed, identify and collaborate with influencers, brand partners, and/or other residents to expand our reach and engagement on TikTok

General Marketing:

As directed, provide the marketing team with fresh ideas for engagement on social media and identify new opportunities and trends for increasing brand awareness including partnerships and collaborations

As directed, post content on EHS social media channels, and on your own personal social media channels promoting EHS

Create digital assets including but not limited to photos, videos, and graphics that can be used for social media and other digital marketing initiatives

As directed, secure video testimonials from EHS residents

Work with the broader marketing team to understand the goals of the marketing department and ensure consistent branding and messaging across all social media platforms

Attend designated events planned by the Student Life department throughout the semester, and encourage student attendees to participate in marketing initiatives (including, but not limited to, posting photos and videos using designated EHS hashtags, and executing any giveaways as instructed by the marketing department)

As directed, support the marketing team with research and data organization

Act as a positive representative/role model for EHS

Perform other such duties as may be assigned to enhance the development of marketing and the best interests of EHS and its affiliates